Category Archives: Mobile and NFC

What blogs should I follow?


 

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Photo by Pixabay on Pexels.com

I have just purged the blogs I follow and I find myself looking for some new perspectives.

Do you have any recommendations? I would love to hear them! Send me your comments below or on twitter.

Looking forward to your suggestions!

Tech and Experience 2015


It’s January so trends are like totally over. However, way back in December they weren’t over and we posted a number of great examples of things we think will impact on the experience world in 2015 on the Imagination Labs blog. Here are our punts:

Wearables
Clunky watches that look like they came out of 1978 and are an extra in The Prisoner? That’s so 2014, darling. 2015 is the year that wearables break out of the smartphone industry and into other sectors, notably fashion. You can already buy Ralph Lauren’s Polo Tech Shirt which tracks and streams real-time biometric data from your workout shirt to your phone. And next November sees the launch of the crowd-funded Olive bracelet that helps monitor your stress levels and then provides solutions. The product is beautiful and the science behind it is robust. Or what about Smart Wallet? Smart Wallet is connected to your phone and includes GPS so you won’t lose it, an app enabled tracker so you can find it when it’s lost in the bottom of your bag…ahem…and a charger for your iPhone.

These wearables are just the tip of the iceberg in terms of what major companies are creating and what is being developed via crowd funding sites like Indiegogo. Beauty and usability are coming together in the human space and 2015 will see their use escalating in the early adopter segment.

How might this impact on experiences?
Networking badges for events, personalised visits to experience spaces,

Internet of Things
Of course in many ways Wearables are just one expression of the Internet of Things (IoT) – objects connected to the internet in the same way that phones, laptops or iPads are. Gartner predicts that by 2020 there will be nearly 26 billion devices connected to the Internet of Things from heart monitoring implants to biochip transponders on animals. Perhaps the key development for 2015 is the adoption and spread of iBeacon technology.

iBeacon is a technology from Apple that works with both iPhone and Android systems or other device to perform actions when in close proximity to an iBeacon. There are already brands using this IoT technology to deliver enhanced experiences, brands like Virgin Atlantic. Virgin Atlantic have set up a network of iBeacons that offer a variety of services to users with more planned, For example, Upper Class passengers approaching the Upper Class security channel can receive a notification for their phone to open their electronic boarding pass ready to be scanned by security. In the airport proper, passengers may receive special partner offers, such as 0% commission as they pass the Money Corp currency exchange booth. BA and KLM are experimenting with the similar technology, NFC to implement luggage tags that enable 35 second bag drops.

But IoT goes beyond this to home management tools like Google’s Nest which can help manage not simply temperature but also security via your smartphone, connected cars and car services like Car2Go that allow you to track and pay for car sharing time via your phone or smart outlets like Belkin’s plug that enables you to switch appliances on and off in your home remotely.

How might this impact on experiences?

Spaces can become intelligent, trackable and tailored to each individual’s experience. We will see the beginnings of this in 2015.

Intelligent spaces
Finally, the previous trends find one of their key expressions inside a larger trend, that of Intelligent spaces.

When you can fix up your visitors with elegant and informed wearables and load up your space with objects that talk to the internet and each other you can create the conditions to deliver spaces that respond to the use of the participants. Visitors can move from being passive users who take what they’re given to actively engaged users who impact on the space by taking us up on our offer for more engagement, picking and choosing only what they want or passively impactively the space through their emotions and arousal levels. Saatchi and Saatchi’s New Directors Show case at Cannes this year used technology to assess the audience reaction to the films they were watching and then displayed that real time on wearables and in displays around the auditorium. Imagine emotions of visitors influencing the lighting displays, heat or even smells in the space. At a low level this kind of responsive experience will definitely be offered up in 2015, how far it goes is dependent on the bravery of brands and agencies as they work together.

Mobile-less mobiles? – Touche from Disney Research


Here is a very dry film about a new interface system from Disney Research. Though it’s dry it’s very much worth a watch. The most interesting part comes about 3/4 of the way through the film when they begin to demonstrate using the human body as an interface – no touch screen, no knobs, no buttons, just clasped hands, fingers touched together. There is a lot of interesting stuff about using water too, but what fascinates me is the idea that people will look back on our mobiles in the same way we look back on old school telephone exchanges.

an ingenious illusion


Those who read the blog regularly will know that I received a hologram from the nice folks at B-MAX as part of an awareness campaign around the coming launch. The next step in the pre-launch activity is now out there in the world and has been done by my company, Imagination. Hope you enjoy the illusion and if you have an iPhone maybe download the app so you can do an ingenious illusion yourself!

NFC NVG (not very good)


NFC enabled bus stop in London I am very proud of my new NFC enabled phone, in fact I specifically chose it over a slightly earlier model because I think NFC is going get bigger and more important in the next  couple of years and I like to be in with the in-crowd. So imagine my delight when I discovered that the bus stop at the top of Tottenham Court Road, which I use to catch buses back to Marylebone, has an NFC touchpoint on it.

The touchpoint promises – Travel information and extra information from brands.  And curious I tried it out. All it offers is a link to the TFL mobile site.

Ok, that is travel information, but that’s not extra information from brands. I was disappointed.

I don’t know, but I suspect that Clear Channel are charging brands to put content onto the NFC touch points which is why there was absolutely nothing from brands there.  I would suggest that brands are offered free access and the opportunity to provide any content they want – even a tv ad I’ve already seen would be better than promising everything and delivering nothing. In that way a growing audience will be built. Of course you can argue that these things take time, but why waste time? It doesn’t make sense to offer more than you are going to deliver because my expectation from now on will be that the content behind ad funded NFC will be thin at best and non-existant at worst.